Returns, Refunds & Cancellations

Last updated: July 2026

If the fit isn't right or something arrived wrong, tell us within 7 days of delivery and we'll sort it out.

Cancelling an order

  • Before dispatch — call or email us with your order number and we'll cancel it. Prepaid orders are refunded in full.
  • After dispatch — we can't stop the parcel, but you can refuse delivery or return it once it arrives.

What can be returned

  • Unworn and unwashed items, with all tags attached, in their original packing.
  • Requested within 7 days of the parcel reaching you.

What can't

  • Items that have been worn, washed, altered or damaged after delivery.
  • Items returned without tags or original packing.
  • Innerwear and socks, for hygiene reasons.
  • Anything bought as a clearance or final-sale item, where the product page said so.

How to start a return

  1. Email hello@koraandco.example or call +91 98765 76329 within 7 days.
  2. Give us your order number and tell us what's wrong. A photo helps if the item is damaged or incorrect.
  3. We'll confirm and arrange a courier pickup where the service exists, or ask you to self-ship if it doesn't.
  4. Keep the item packed and ready with its tags on.

Exchanges

Want a different size or colour instead of money back? Say so when you write in. If the replacement is in stock we'll send it once the original is picked up. If it isn't, we'll refund you.

Refunds

  • We check the returned item within 2 working days of receiving it.
  • Prepaid orders — refunded to the same card, UPI ID or account you paid from. Banks usually take 5 to 7 working days after we process it.
  • Cash on Delivery orders — refunded by UPI or bank transfer to details you give us, usually within 5 working days.
  • Shipping charges already paid are refunded only when the return is our fault — a wrong, damaged or defective item.

Wrong, damaged or missing items

That's on us. Tell us within 48 hours of delivery with a photo and we'll send the correct item or refund you in full, including shipping. No pickup charges, no arguments.

Pickup charges

Return pickups are free when the mistake is ours. For a change of mind or a size swap, a flat pickup charge may be deducted from the refund — we'll tell you the exact amount before arranging it.

Still stuck?

hello@koraandco.example · +91 98765 76329
Mon–Sat, 10am – 7pm IST